Delivery Information

Have Your Flowers Delivered

The Flower Garden provide a flower delivery service that will deliver your flowers on time and in fabulous condition!

We recommend sending flowers to recipients only when you know they will be home. Our procedure is to leave the flowers in a safe place out of the weather at the address, provided the courier can gain access, if the recipient is not home. Please check the Authority to Leave box at the checkout if you are comfortable with us leaving the gift in a safe place. 

If you are sending an order to a hospital please be sure to confirm the patient has not checked out. Gold Coast Florist cannot be held liable for any unsuccessful deliveries made to hospitals due to incorrect information or patients having left the premises. Re-delivery fees apply.

Most orders within our local delivery area can be guaranteed same day delivery, providing all details have been supplied, there have been no issues with the delivery process, and the order is placed before 2pm Mon-Fri and 11am Sat.  We are closed on most public holidays, therefore your order will be sent out the next business day.

Whilst all care will be taken to deliver your order within the time frame specified, factors can occur out of our control, such as traffic hold ups or mechanical breakdown. We cannot be held liable for non-deliveries within the time frame specified if the details you have provided are incorrect.

Our usual delivery hours are between 9am - 5pm Monday - Friday and 9am - 2pm Saturday. Any deliveries required outside of these hours must be arranged with the florist and surcharges apply.


It is against the law to sell or suply alchol to, or to obtain alcohol on behalf of, a person under the age of 18 years. If you have ordered alcohol, an adult must receive and sign for the parcel. If we believe the receiver to be under 18 years of age they may be asked to show I.D.  We may not be able to leave the package at a premises if the recipient proves to not be home. Alcohol can only be ordered with flowers. Orders for alcohol alone will be refunded less a $20 administration fee


When you send flowers with The Flower Garden you are buying from professional Florists and delivery drivers. 

We deliver to all locations within the main suburban areas of the Gold Coast. We also deliver to the Gold Coast hinterland for an additional fee.


On The Day

Monday to Friday only. Same day delivery is available for future dated orders, and orders placed on the day up to 11.00am local Queensland time, otherwise the order may be subject to delivery within 24 hours (or up to 2.00pm on a Saturday, for a Friday order).*


Within 24hrs Delivery

Monday to Friday only. Orders placed AFTER 11.00am are delivered within 24 hours (or up to 2.00pm on a Saturday, for a Friday order).*


Express Delivery

Monday to Friday. Express delivery of 3 to 4 hours (approximately) is available for orders placed up to 2.30pm local Queensland time.*

Saturday. Express delivery of 3 to 4 hours (approximately) is available for orders placed up to 11.00am local Queensland time.*


ASAP Delivery

Monday to Friday. A Priority Delivery service is available for orders placed up to 4.00pm local Queensland time. Orders are made and delivered as soon as practically possible.*

Saturday. A Priority Delivery service is available for orders placed up to 11.00am local Queensland time. Orders are made and delivered as soon as practically possible.*


Special Day Delivery

Special Day Deliveries, such as Valentine’s Day, Mother’s Day and the day before Mother’s Day, Melbourne Cup Day etc.

When the ONLY delivery type available is listed as “SPECIAL DAY”. Orders are processed on a first come first served basis. Once the order has been made it will be placed on the next available delivery run with a driver. The order is then delivered as soon as practically possible; generally between the hours of 7.00am and 7.00pm on the same day. For orders placed with a “SPECIAL DAY” delivery status, each driver will have multiple “runs” throughout the day, actual delivery times cannot be given under such circumstances.*


LOCAL DELIVERY AREAS

  • Arundel
  • Ashmore
  • Benowa
  • Biggera Waters
  • Bilinga
  • Bonogin
  • Broadbeach
  • Broadbeach Waters
  • Bundall
  • Burleigh Heads
  • Burleigh Waters
  • Carrara
  • Clear Island Waters
  • Coolangatta
  • Coombabah
  • Coomera
  • Currumbin
  • Currumbin Waters
  • Elanora
  • Gaven
  • Gilston
  • Guanaba
  • Helensvale
  • Highland Park
  • Hope Island
  • Hollywell
  • Labrador
  • Main Beach
  • Maudsland
  • Mermaid Beach
  • Mermaid Waters
  • Merrimac
  • Miami
  • Molendinar
  • Mudgeeraba
  • Nerang
  • Oxenford
  • Pacific Pines
  • Palm Beach
  • Paradise Point
  • Parkwood
  • Pimpama
  • Reedy Creek
  • Robina
  • Runaway Bay
  • Southport
  • Surfers Paradise
  • Tallai
  • Tallebudgera
  • Tugun
  • Tweed Heads
  • Tweed Heads South
  • Tweed Heads West
  • Upper Coomera
  • Varsity Lakes
  • Worongary


ADDITIONAL DELIVERY CHARGE AREAS

We are centrally located on the Gold Coast at 6/97 Ashmore Road, Bundall QLD 4217. Because of the distance and time involved the following areas will attract a delivery charge:

  • Advancetown
  • Alberton
  • Austinville
  • Banora Point
  • Bilambil
  • Bilambil Heights
  • Casuarina
  • Cobaki
  • Cobaki Lakes
  • Cedar Creek
  • Chinderah
  • Clagiraba
  • Cudgen
  • Currumbin Valley
  • Fingal Head
  • Gilberton
  • Jacobs Well
  • Kingscliff
  • Kingsholme
  • Lower Beechmont
  • Luscombe
  • Mount Nathan
  • Natural Bridge
  • Neranwood
  • Norwell
  • Numinbah Valley
  • Ormeau
  • Ormeau Hills
  • Springbrook
  • Stapylton
  • Steiglitz
  • Tallebudgera Valley
  • Tamborine Mountain
  • Terranora
  • Willow Vale
  • Wongawallan
  • Woongoolba
  • Yatala


NONE DELIVERY AREAS

Sorry, but because of their sparse population and distance from our working location we are unable to arrange delivery to the following areas :

  • North Stradbroke Island
  • South Stradbroke Island
  • Southern Moreton Bay Islands


Send Flowers Online

When you order flowers online from one of our original creations you can rest assured that we don’t store your credit card details and use one of the most advanced and secure processing gateways available. You can even send us a short description of what you require for your flower delivery via our contact page and we will be in touch to confirm the details. Selecting flowers can be a bewildering experience for anyone. If in doubt, phone one of our qualified Gold Coast Florists for advice on (07) 5526 9660 and have the perfect flowers delivered on the Gold Coast to add some light to someone’s day.

If due to reasons beyond our control we are unable to deliver or leave the flowers, the flowers may need to be re-delivered. A re-delivery fee will apply. The amount of the fee will depend on the location of the delivery address.

We recommend sending flowers to recipients only when you know they will be home. If there is no one available to receive the flowers at the address provided or there is no secure protected place to leave the flowers, They will be taken back to The Flower Garden for the recipient to collect or a redelivery fee can apply

If the address is within a secure gated community please ensure the delivery driver is able to gain access to deliver the flowers.

If we are unable to do this we will contact you to let you know and what extra charge applies.


REFUSED DELIVERIES

If the person or organisation to whom the flowers are sent refuses to accept the delivery you will not be entitled to a refund.